Job Openings

Upstate Service Solutions is a rapidly growing residential, multi-service provider specializing in residential heating / AC, and plumbing. At USS, we exist to bring our clients exceptional quality, transparency, open communication, and customer satisfaction.

Job Summary:
We are looking for a dynamic Administrative Assistant / Accounting Assistant to join our team, someone high attention to detail and a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, customers, technicians and office staff, and plays a vital role through providing administrative support.

Primary Job Function:

• Answer incoming calls
• Backup dispatchers
• Maintain the Service Technicians daily schedules
• Dispatch the technicians as service calls are completed
• Schedule return trips with customers when parts are in
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and company customers
• Provide accounting with maintenance contract billing information, data entry and support for Accounts Payable and Accounts Receivable

Required Qualifications:

• High school diploma or equivalent
• Pass background check & drug screen
• 2 + years of admin / office experience
• Accounts payable and receivable experience
• Data entry, filing, and other general office duties
• QuickBooks experience desired
• Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel
• Stellar customer service skills
• Excellent and interpersonal communication skills
• The ability to juggle multiple priorities in a fast-paced environment
• The ability to cultivate and maintain strong relationships with clients and technicians
• A clear and professional speaking voice as phones are a huge part of the position
• The ability to type 40 + WPM with accuracy
• Strong organizational skills and high attention to detail
• Ability to work independently and is self-motivated
• General sales skills and aptitude
• Must be punctual daily

Hours:  Full-Time: Monday thru Friday, 8:00am to 5:00pm, with occasional overtime

Salary:  $17.00 – $20.00 per hour, depending on experience

Benefits:

• Health Insurance – up to $500 per month, pre-taxed, with options for Insurance plan of your choice, or reimbursement plan
• IRA with company match
• PTO
• 6 Paid Holidays

Seasoned employee, experienced in residential HVAC is a requirement.

Primary Job Function: To lead the installation process for residential HVAC systems to include duct work, while meeting company standards of installation process.  

Requirements:

• Pass a drug screen and criminal background check
• Clean driving record and current driver’s license
• Ability to lift at least 75 lbs.
• Be able to work outside
• At least 18 years old
• High school diploma or GED
• 5 plus years HVAC install experience
• EPA Certified
• Provide hand tools needed for the job

Qualifications:

• Strong customer service and communication skills
• Steady work history
• Strong troubleshooting and/or diagnostic skills
• Organized and efficient
• Competent in HVAC installation and ductwork systems
• View safety as priority one in regards to other employees, tools, and surroundings
• Self-led, team-oriented

Benefits:

• Competitive pay
• Retirement account participation with company match
• Paid holidays/vacation
• Uniforms

We have immediate openings for qualified candidates to fill HVAC positions on our install team and service team. Install team is responsible for the installation of new residential HVAC units, experience preferred. Service team is responsible for excellent customer service, diagnosing, repairing, and servicing residential HVAC. Above positions perform tasks while meeting company standards.

Prior experience in residential HVAC would be nice, but we are willing to train someone that’s mechanically inclined.

Primary Job Function: To assist in installing residential HVAC systems to include duct work, while meeting company standards of installation process, and customer service standards.

Requirements:

• Pass a drug screen and criminal background check
• Clean driving record and current driver’s license
• Ability to lift at least 75 lbs.
• Be able to work outside
• At least 18 years old
• High school diploma or GED
• Flexible schedule-able to work overtime as needed

Qualifications:

• Strong customer service and communication skills
• Steady work history
• HVAC install experience or general knowledge
• Organized and efficient
• Self-led, team-oriented
• View safety as priority one in regards to other employees, tools, and surroundings

Benefits:

• Competitive pay
• Retirement account participation with company match
• Paid holidays/vacation
• Uniforms

Experience in residential HVAC is required.

Primary Job Function: Function: responsible for excellent customer service, diagnosing, repairing, and servicing residential HVAC while meeting company standards of installation
process.

Requirements:

• Pass a drug screen and criminal background check
• Clean driving record and current driver’s license
• Ability to lift at least 75 lbs.
• Be able to work outside
• At least 18 years old
• High school diploma or GED
• 5 plus years of technical HVAC experience
• EPA Certified
• Provide hand tools needed for the job

Qualifications:

• Strong customer service and communication skills
• Steady work history
• Strong troubleshooting and/or diagnostic skills
• Organized and efficient
• Competent in HVAC systems and ductwork systems
• View safety as priority one in regards to other employees, tools and surroundings
• Self-led, team-oriented

Benefits:

• Competitive pay based on experience, potential for Spiff bonus
• Retirement account participation with company match
• Paid holidays/vacation
• Uniforms
• Company truck

Upstate Service Solutions is a rapidly growing residential, multi-service provider specializing in residential heating/ac, plumbing and electrical services. At USS, we strive to provide exceptional customer service and quality work to our customers. USS is looking to add an estimator/sales associate, we are searching for a driven, self- motivated individual to help build our customer base.

Responsibilities Include:

• Availability to go on calls to accommodate the client
• Provide customer service to clients, over the phone and via email
• Provide the client with all necessary paperwork this includes: agreements/contracts, financing documents, heat gain and loss calculations, installation details, etc.
• Attend lead generating activities such as, networking events, home shows, Chamber of Commerce meetings, and making outbound calls to the area.
• Attend sales training or coaching sessions, and report goals to management

Job Requirements:

• Experience in Residential HVAC and Sales preferred
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Strong Selling Skills

Benefits:

• Sales Vehicle
• Cell Phone, Technology, and Integrated Software
• PTO
• Uniform *USS Branded*
• Company Matched IRA
• Health Insurance